Program Manager, SpringWorks

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

Our Mission

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Position Overview

We are looking for an experienced, highly effective Program Manager to lead complex initiatives predominantly focused on transformative initiatives with potential for other types of programs based on business need and capacity. Reporting to the SpringWorks Director, this role will act as the key driver for SpringWorks cross-functional program management through strong communication and collaboration skills. The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment. This is a full-time, remote position on our team with occasional travel required.

Responsibilities

Program Management

• Drive and own ongoing program management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer.
• Strong focus on working with cross-functional teams to serve as the operational SME and drive forward the build and delivery of foundational and new service areas.
• Collaborate with stakeholders at all levels to gather requirements, communicate progress, and ensure alignment on program objectives, key performance indicators, and SLAs.
• Drive on-time and on-budget delivery of program priorities.
• Drive the planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners.
• Build and maintain high-quality project plans, ensuring adherence to deadlines and deliverables.
• Own project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies.

Vendor Management

• Manage the vendor relationships in program service delivery to drive accountability and effective communications.
• Act as the operational owner to understand the root cause of escalations and issues to diligently resolve with vendors and any required process creation or optimization.

Performance Monitoring and Reporting

• Support the set up of scalable processes for program tracking and KPI monitoring, including building a cohesive story and visualizations in analytics tooling.
• Drive the tracking and reporting of KPIs across your programs to measure the effectiveness and efficiency.
• Build actionable insights to shape program strategy and delivery.
• Support in the embedding of a data-driven culture across SpringWorks.

Cross-Functional Collaboration

• (Details to be added based on specific cross-functional collaboration requirements)

Requirements

• Proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment.
• Strong communication and collaboration skills.
• (Additional requirements to be added)

Application Instructions

• (Instructions to be added)