Director, IT Program/Project Management

San Diego, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, BiotechnologyIndustries

Requirements

Candidates should have experience driving complex, mission-critical programs from concept through implementation, aligning with business objectives and value realization. A strong understanding of SAFe/Agile methodologies and experience coaching teams on Agile best practices is required. Experience with data analysis, trend generation, and leveraging tools and AI for reporting and workflow optimization is also necessary. Familiarity with ServiceNow products and digital enablement strategies is preferred.

Responsibilities

The Director, IT Program/Project Management will drive strategic programs, partner with cross-functional leaders for executive communication and decision-making, and apply SAFe/Agile standards across multiple teams. Responsibilities include defining and implementing governance and operating models, managing risks and dependencies, ensuring delivery quality, promoting best practices and documentation standards, creating dashboards, analyzing trends, and generating actionable insights. The role also involves collaborating with product leaders to convert vision into roadmaps powered by ServiceNow and guiding digital enablement initiatives.

Skills

Program Management

Project Management

Cloud

Enterprise Software

Digital Transformation

Automation

Innovation

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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