[Remote] Program Delivery Lead: Stars Quality Member Optimization HOS at Humana

The Program Delivery Lead will develop interventions, communication, and materials to improve member experience related to HOS measures. This role involves conducting qualitative and quantitative analysis and research to generate insights for targeted strategies and messaging. The lead will collaborate cross-functionally to translate stakeholder requirements into member campaigns, ensuring alignment with enterprise goals. Responsibilities include developing a member engagement strategy, leading the execution of tactics, providing status updates to leadership, and reporting on campaign/program impact on Medicare HOS and patient experience. The role will advise executives on functional strategies for the Medicare Stars program and develop/evaluate vendor partnerships. Key duties include refining and evaluating direct member campaigns, developing and implementing new programs for mental and physical health, exploring new engagement technologies, applying research insights to engagement strategy, developing interventions based on studies, managing HOS call campaigns with TCPA compliance, expanding campaign targeting logic, and embedding new messaging within existing touchpoints.