Manager of Clinical Quality at Solace Health

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health TechnologyIndustries

Requirements

An active, unrestricted RN license and a Bachelor's degree are required, with an MBA or MPH being a plus. Candidates must possess over 5 years of care management experience and over 3 years of leadership experience, along with subject matter expertise in closing care gaps and addressing health-related social needs. Prior startup experience, especially in a tech-forward clinical startup, is advantageous, and comfort working autonomously is essential. The role requires demonstrated ability to collaborate with product and growth teams, leading cross-functional efforts, and proficiency in developing data frameworks for goal monitoring and KPI tracking.

Responsibilities

The Manager of Clinical Quality will develop and execute a framework for advocate operational and clinical quality, incorporating advocate behavior and patient feedback. They will collaborate with data and product teams to synthesize information from multiple platforms, ensuring adherence to Solace’s standards and protocols. Key responsibilities include developing and implementing policies, procedures, and clinical protocols to support advocates, ensuring patients receive excellent care and a best-in-class advocate experience through iterating on the care model, and developing and overseeing quality assurance and improvement programs.

Skills

Clinical Quality

Healthcare Advocacy

Patient Navigation

Policy Development

Procedure Implementation

Data Analysis

Quality Frameworks

Operational Quality

Solace Health

Personalized healthcare advocacy and management services

About Solace Health

Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.

Redwood City, CaliforniaHeadquarters

2022Year Founded

$13.6MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Increased competition from emerging digital health platforms may dilute market share.

Potential data privacy concerns could impact Solace Health's operations.

Rising operational costs may affect Solace Health's profitability.

Differentiation

Solace Health connects patients with expert healthcare advocates, enhancing personalized care.

The platform offers secure storage for all care details and communications.

Solace Health provides tools and resources to advocates at no cost, boosting their efficiency.

Upsides

Increased demand for telehealth services boosts Solace Health's business model.

The rise of personalized medicine creates opportunities for Solace Health's advocacy focus.

Growing healthcare consumerism aligns with Solace Health's mission to empower clients.

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