Professional Services Consultant

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

As a Professional Services Consultant at Ada, you will lead mid-market and enterprise customers through the entire onboarding and implementation journey – starting post-sale and ending with a successful launch. You will serve as both a technical partner and strategic advisor to clients, helping them design scalable solutions, integrate Ada’s platform into their ecosystem, and realize value quickly. Your work will involve building logic-based workflows, configuring Generative AI, implementing integrations, and enabling clients to confidently manage the platform post-launch. You’ll also collaborate cross-functionally with teams across Sales, Technical Services, Product, and Engineering to align on requirements, remove blockers, and ensure each project is delivered smoothly. Implementation projects involve deploying Ada across messaging, email, and voice channels, and are tailored to align with each client’s infrastructure and strategic priorities.

Requirements

• Experience: 3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment.
• Technical Aptitude: Strong technical aptitude, with working knowledge of APIs, the ability to troubleshoot data flows, and communicate effectively across technical and non-technical stakeholders.
• SaaS Ecosystems: Solid understanding of SaaS ecosystems, with experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot into client environments.
• Communication Skills: Excellent communication and relationship-building skills, with the ability to explain technical concepts to non-technical audiences.

Responsibilities

• Lead mid-market and enterprise customers through the onboarding and implementation journey.
• Serve as both a technical partner and strategic advisor to clients.
• Design scalable solutions and integrate Ada’s platform into client ecosystems.
• Build logic-based workflows and configure Generative AI.
• Implement integrations with tools like Shopify, Salesforce, Zendesk, or HubSpot.
• Enable clients to confidently manage the platform post-launch.
• Collaborate cross-functionally with Sales, Technical Services, Product, and Engineering teams.
• Deploy Ada across messaging, email, and voice channels.

Company Information

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.