Ada

Professional Services Consultant

Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaSIndustries

Requirements

Candidates should possess at least 3 years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment, and demonstrate strong technical aptitude including working knowledge of APIs and the ability to troubleshoot data flows. A solid understanding of SaaS ecosystems and experience integrating tools such as Shopify, Salesforce, Zendesk, or HubSpot into client environments is also required.

Responsibilities

As a Professional Services Consultant, you will lead mid-market and enterprise customers through the entire onboarding and implementation journey, serving as both a technical partner and strategic advisor to clients, building logic-based workflows, configuring Generative AI, implementing integrations, and enabling clients to confidently manage the platform post-launch. You will also collaborate cross-functionally with teams across Sales, Technical Services, Product, and Engineering to align on requirements, remove blockers, and ensure each project is delivered smoothly, deploying Ada across messaging, email, and voice channels tailored to client infrastructure and strategic priorities.

Skills

APIs

Troubleshooting data flows

Technical communication

Relationship building

Solution design

SaaS integrations

Platform configuration

Workflow automation

Generative AI

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Key Metrics

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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