Director, Implementation

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Restaurant Technology, Digital TransformationIndustries

Requirements

The ideal candidate should possess deep expertise in marketing technology and automations, particularly loyalty platforms and Customer Data Platforms (CDPs), along with a strong understanding of SaaS implementations and scaling service delivery. Experience in loyalty program economics and guest behavior is highly desirable, as is knowledge of change management protocols.

Responsibilities

As Director, Implementation, you will lead high-performing teams focused on the implementation of complex marketing technology and automation solutions, acting as a leadership sponsor to align strategic customer objectives with project execution and establish best practices. You will model effective strategic partnerships with customers, drive the strategy for implementation quality, and establish a center of excellence to ensure effective controls are in place. Additionally, you will serve as a point of escalation to resolve key issues, work cross-functionally with Olo leadership, conduct resource planning, and drive a strategic partnership with Product and Engineering leadership to improve implementation velocity and overall customer experience.

Skills

Marketing Technology

Automation Solutions

Loyalty Platforms

Customer Data Management

Project Management

Service Delivery

Process Design

Team Leadership

Resource Planning

Large-scale SaaS Implementations

Collaboration

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

New York City, New YorkHeadquarters

2005Year Founded

$176.4MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Company Match

Home Office Stipend

Company Equity

Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.

Olo's reliance on partnerships poses risks if partners face operational difficulties.

Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.

Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.

Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.

The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.

Olo's relocation to One World Trade Center signifies growth and increased market presence.

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