Professional Services Consultant at 8x8

Cluj-Napoca, Cluj, Romania

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Customer Experience, TelecommunicationsIndustries

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technology field
Hands-on experience with scripting languages including PHP and JavaScript
Strong understanding of RESTful APIs and integration methodologies with third-party systems
Experience with NLP and conversational AI/ML solutions (chat and voice)
Professional communication skills and comfort in customer-facing roles
Familiarity with CRMs such as Salesforce, ServiceNow, or MSDynamics

Responsibilities

Partner directly with 8x8 solution architects and enterprise clients to gather requirements, design solutions, and deliver integrations aligned to Statements of Work (SOW)
Build/scope and implement custom applications and integrations using 8x8 APIs and third-party tools
Manage deployment and configuration of 8x8 systems, ensuring successful implementation across complex environments
Present solutions clearly to a range of stakeholders—from technical teams to executive leadership
Support the achievement of professional services revenue goals and contribute to solution profitability

Skills

Conversational AI

NLP

CRM Integrations

UCaaS

CCaaS

CPaaS

AI/ML

Software Development

Telecom Technologies

Contact Center

Integrations

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees