Staff Conversational Designer (Remote)

United States

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$206,200 – $242,600Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, Artificial IntelligenceIndustries

Requirements

Candidates must possess over 5 years of experience in conversation design, UX writing, or similar roles within AI or ML-driven products. A proven track record of designing and testing conversational flows for AI products like chatbots or virtual assistants is essential, along with experience collaborating with cross-functional teams including product, engineering, and clinical experts. A strong portfolio showcasing problem-solving through conversational interfaces and excellent written and verbal communication skills, with a focus on tone, clarity, and inclusivity, are required.

Responsibilities

The Staff Conversational Designer will establish the foundation for AI-powered patient experiences by defining conversational AI's role in patient care access. This involves building design frameworks, reviewing model outputs, refining prompts, and defining input specifications to achieve desired conversational outcomes. The role requires close collaboration with product managers, engineers, and clinical experts to design natural interactions that prioritize trust, accessibility, and efficiency.

Skills

Conversational Design

Prompt Engineering

Natural Language Processing

User Experience

Product Management

Clinical Expertise

Rula

Telehealth platform for mental health services

About Rula

Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$107.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Remote Work Options

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Risks

Increased competition from telehealth startups may erode Rula's market share.

Rapid provider network expansion could challenge consistent quality of care.

Reliance on insurance partnerships risks changes in reimbursement policies.

Differentiation

Rula offers a network of over 10,000 diverse, licensed mental health providers.

Rula's partnerships with major insurers ensure affordable care for over 120 million people.

Rula provides next-day therapy availability and 24/7 crisis support across the U.S.

Upsides

Partnership with Amino Health expands Rula's reach and patient acquisition potential.

Collaboration with Amazon enhances visibility and accessibility for mental health services.

Doug Newton's appointment as CMO strengthens clinical strategies and patient care quality.

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