Professional Services Build Advisor - GSP at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Communications, SaaSIndustries

Requirements

Strong technical understanding of the RingCentral solution portfolio
Experience in handling Unified Communications platform
Experience with porting telephone numbers (preferred)
Strong and effective customer communication skills
Experience working with Salesforce.com
Strong analytical skills with the ability to identify, analyse, interpret and solve both practical as well as highly complex problems
Excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred
5+ years in customer focused role – post sales technical support
Excellent communication and collaboration skills internally and client facing
Strong time management skills, including scheduling appointments, tracking issues, and keeping detailed notes
Ability to handle escalated issues and know when to escalate issues that require immediate attention
Quick to learn and tech-savvy due to cloud-based system

Responsibilities

Perform Build work for ProServ contracts partnering with Unified Client and Contact Center Project Managers
Teach customers how to initially setup their RingCentral account and all the items included within
Determine the causes of client pain-points and eliminate them where they hide
Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal
Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations
Work in a collaborative team environment to ensure the implementation of projects is successful
Wear a variety of hats to ensure the life cycle of project plans are completed in successful timelines
Work directly with customers to ensure adoption of the RingCentral system, or work internally to complete the implementation of a project plan
Assist Project Management team by planning and designing a setup of an account with the customer, building out those design plans, or traveling to an onsite location to train and deploy phone systems

Skills

Key technologies and capabilities for this role

RingCentralProject ManagementCloud ComputingAccount ConfigurationSystem DeploymentCustomer TrainingUCaaSContact CenterImplementationProfessional Services

Questions & Answers

Common questions about this position

What is the work arrangement or location for this role?

This information is not specified in the job description.

What skills and experience are required for the Professional Services Build Advisor role?

Required experience includes performing build work for ProServ contracts, teaching customers to set up RingCentral accounts, determining and eliminating client pain-points, explaining call routing setups, guiding clients through web-based interfaces and apps, plus excellent communication, collaboration, and time management skills.

What is the company culture like in the Professional Services Department?

The culture of the Professional Services Department is highly motivated and hard working.

What does a typical day involve for a Professional Services Build Advisor?

You will work in a collaborative team environment to ensure successful project implementations, which may include planning and designing account setups with customers, building design plans, teaching setups, troubleshooting pain-points, explaining call routing, guiding through interfaces, or traveling onsite to train and deploy phone systems.

What is the salary or compensation for this position?

This information is not specified in the job description.