Product Support Specialist, Japan at Notion

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

At least 2 years of experience working in technical support, customer service, or something similar
Native fluency in Japanese
Fluent communicator in English
Deeply passionate about customer experience and making life simpler with technology
Strong communication skills and can work with both technical and non-technical audiences
Strong analytical, debugging, and problem-solving skills
Able to balance user expectations while understanding policies and compliance boundaries
Able to work under pressure and remain focused, confident, and professional
Able to collaborate effectively with peers and across teams that are located in multiple offices

Responsibilities

Work closely with paid customers providing best-in-class support to meet customers’ expectations
Work cross-functionally across engineering, product, and sales to build processes and manage issues
Reproduce customer issues, perform initial triage and file software defects with Engineering
Manage key performance metrics defined within the Customer Experience Team
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
Participate in an on-call rotation to assist customers outside of normal working hours

Skills

Key technologies and capabilities for this role

Customer SupportTechnical TriageBug ReproductionEngineering CollaborationProcess BuildingCross-functional CollaborationPerformance MetricsIssue Management

Questions & Answers

Common questions about this position

What is the location and work arrangement for this role?

The position is onsite with hybrid flexibility, requiring employees to come to the office for two Anchor Days (Mondays & Thursdays) and spend the majority of their week in the office, including a third day.

What is the salary for this Product Support Specialist position?

This information is not specified in the job description.

What skills are required for this role?

Required skills include at least 2 years of experience in technical support or customer service, native fluency in Japanese, fluent English communication, strong problem-solving and analytical skills, and the ability to collaborate across teams.

What is the company culture like at Notion?

Notion is passionate about building a diverse and creative company, focuses on in-person collaboration with Anchor Days in the office, and emphasizes tailoring software to solve problems with customers like Pixar and Figma.

What makes a strong candidate for this position?

A strong candidate has at least 2 years in technical support, native Japanese fluency, fluent English, passion for customer experience, strong problem-solving skills, and experience with tools like Zendesk as a nice-to-have.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees