Product Support Specialist, Japan at Notion

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

At least 2 years of experience working in technical support, customer service, or something similar
Native fluency in Japanese
Fluent communicator in English
Deeply passionate about customer experience and making life simpler with technology
Strong communication skills and can work with both technical and non-technical audiences
Strong analytical, debugging, and problem-solving skills
Able to balance user expectations while understanding policies and compliance boundaries
Able to work under pressure and remain focused, confident, and professional
Able to collaborate effectively with peers and across teams that are located in multiple offices

Responsibilities

Work closely with paid customers providing best-in-class support to meet customers’ expectations
Work cross-functionally across engineering, product, and sales to build processes and manage issues
Reproduce customer issues, perform initial triage and file software defects with Engineering
Manage key performance metrics defined within the Customer Experience Team
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
Participate in an on-call rotation to assist customers outside of normal working hours

Skills

Customer Support

Technical Triage

Bug Reproduction

Engineering Collaboration

Process Building

Cross-functional Collaboration

Performance Metrics

Issue Management

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees