Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
A$65,000 – A$75,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Information TechnologyIndustries
Requirements
The ideal candidate possesses strong logical reasoning and analytical skills, with a proven ability to adapt to a fast-paced, evolving environment. They should be a clear communicator and effective collaborator, comfortable working within a team. Prior experience with antivirus product configuration and troubleshooting software interactions is required, along with familiarity with system configuration/management tools like GPO, RMMs, and PSAs, or scripting these tools. A passion for customer support and a willingness to become an expert in the company's technology and product offerings are essential.
Responsibilities
The Product Support Specialist will provide direct support to customers via email and chat, acting as the initial point of contact for technical assistance. They will deliver exceptional customer service, guide customers through product troubleshooting, and escalate complex issues to the appropriate teams for timely resolution. The role also involves following up with customers to confirm issue resolution and gather feedback, identifying opportunities to improve documentation, and continuously expanding knowledge of products and procedures.
Skills
Customer Support
Cybersecurity
Product Knowledge
Problem-Solving
Teamwork
Communication
Huntress
Managed endpoint detection and response services
About Huntress
Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.
Columbia, MarylandHeadquarters
2015Year Founded
$281.8MTotal Funding
SERIES_DCompany Stage
CybersecurityIndustries
501-1,000Employees
Benefits
100% remote work environment
Generous PTO including vacation, sick time, and paid holidays
12 weeks paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 stipend to build/upgrade home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth
Risks
Exploitation of security flaws in data transfer tools could affect Huntress's clients.
Social engineering attacks may bypass AI security measures, posing a risk to Huntress.
Difficulty in finding specialized talent could hinder Huntress's expansion efforts.
Differentiation
Huntress offers a 24/7 Security Operations Center for continuous threat monitoring.
The company integrates with Microsoft 365, enhancing security for businesses using Microsoft tools.
Huntress eliminates false positives by verifying threats before alerting clients.
Upsides
Huntress raised $180 million to expand and accelerate product development.
Recognition in Inc.'s Power Partner Awards boosts Huntress's market credibility.
Increased demand for cybersecurity due to remote work benefits Huntress's growth.
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