Product Support Specialist at OptionMetrics

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTechIndustries

Requirements

Bachelor’s degree
1 – 2 years of experience with product, SaaS, or application support
1 – 2 years of experience assisting external clients with troubleshooting technical issues related to the company's product
1 – 2 years of experience with SQL
Understanding of basic networking concepts
Interest in working with technology
Database knowledge/understanding is a plus
Ability to thoroughly troubleshoot and articulate issues to clients
Special attention to detail and a willingness to document changes when necessary
Ability to work well with others
Understands basic SQL and possesses an affinity for working with data and external clients
Ability to work in a hybrid capacity on-site at NYC office

Responsibilities

Serve as clients' primary point of contact for product/data issues
Use a ticketing system to prioritize and handle client requests
Interact directly with end users via email and occasionally over the phone
Use SQL to research and troubleshoot issues presented by clients and/or internal QA processes
Ensure resolutions are reached within 24 hours, escalating complex data issues to second level support as needed
Develop and continuously update knowledge management articles
Expand your knowledge of SQL, working with large data sets, and options
Assess issues clients may have including the installation of our data
Collaborate daily across departments including Data QA and Sales

Skills

Key technologies and capabilities for this role

SQLTroubleshootingTicketing SystemClient SupportData AnalysisOptions DataKnowledge ManagementSaaS

Questions & Answers

Common questions about this position

What is the salary range for the Product Support Specialist position?

The salary range is $55,000 - $60,000 a year.

Is this role remote or does it require office presence?

The position is hybrid and requires working on-site at the NYC office.

What key skills are required for this role?

Required skills include 1-2 years of experience with product/SaaS support, assisting external clients with troubleshooting, SQL, basic networking concepts, and a Bachelor's degree. Attention to detail, thorough troubleshooting, and teamwork are also essential.

What is the company culture like at OptionMetrics?

OptionMetrics has a collaborative, forward-thinking culture with a team of creative and intelligent individuals, emphasizing quality over expediency and daily cross-department collaboration.

What benefits are offered for this position?

Benefits include paid time off for vacation, personal, sick days, and holidays; pre-tax commuter benefits; 401k plan; and full medical and dental insurance coverage.

OptionMetrics

Provides historical stock option volatility data

About OptionMetrics

OptionMetrics provides historical stock option volatility data for financial institutions, hedge funds, asset managers, and academic researchers. Its main product, IvyDB, includes end-of-day prices for options, implied volatilities, and greeks, which help users evaluate risk models and test trading strategies. Unlike competitors, OptionMetrics offers specialized datasets like IvyDB Signed Volume to give insights into market order flows. The company's goal is to be a vital resource for financial professionals needing accurate options data for trading and research.

New York City, New YorkHeadquarters

1999Year Founded

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Financial ServicesIndustries

51-200Employees