Product Operations Manager

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Digital Health, Maternal Health, Pediatric HealthIndustries

Requirements

Candidates should have 5+ years of professional experience in digital product operations or similar operational experience working closely with a technical team on a digital product. They should be passionate about Pomelo's mission, scrappy with the ability to build and scale operational processes, and comfortable tackling ambiguous problems across different technical systems. Strong analytical and problem-solving skills are essential, with preferred SQL experience or comfort working with spreadsheets and pivot tables. Bonus points for startup experience, healthcare/health tech background, or coding ability.

Responsibilities

The Product Operations Manager will become an expert in Pomelo's products and define surrounding business processes. They will serve as a thought and execution partner to technical functions like engineering, product, design, and data science. Responsibilities include collaborating with clinical and operations teams to understand their needs and improve processes through product or technical support, providing product education and documentation, and executing and improving processes for feature launches and ongoing product support.

Skills

Product Operations

Digital Product Operations

Business Process Improvement

Cross-functional Collaboration

Product Launch

Technical Support

User Support

Data Analysis

Process Execution

Product Education

Documentation

Pomelo Care

Personalized healthcare for pregnancy and newborns

About Pomelo Care

Pomelo Care provides personalized healthcare services for pregnant individuals and newborns. The company combines traditional medical practices with advanced technology to improve health outcomes for families. Their services are designed to be accessible and focus on evidence-based care, ensuring that expectant mothers and their newborns receive the best possible support. Unlike many competitors, Pomelo Care emphasizes a tailored approach to healthcare, integrating technology to enhance the patient experience. The goal of Pomelo Care is to create a supportive environment that promotes the health and well-being of families during pregnancy and early childhood.

New York City, New YorkHeadquarters

2021Year Founded

$84.6MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees

Product Operations Manager

Requirements

Responsibilities

Skills

Pomelo Care

About Pomelo Care

Benefits

Health Insurance

Company Equity

Paid Vacation

Risks

Competition from similar maternity care providers may reduce Pomelo's market share.

Operational challenges from integrating The Doula Network could affect service delivery.

Regulatory scrutiny on virtual healthcare may increase compliance costs for Pomelo.

Differentiation

Pomelo Care combines virtual and in-person maternity services, unique in the industry.

The acquisition of The Doula Network enhances Pomelo's comprehensive care model.

Pomelo uses data science to improve maternal and infant health outcomes.

Upsides

Increased demand for telehealth boosts Pomelo's virtual care services.

Expansion of Medicaid coverage offers Pomelo new market opportunities.

Growing interest in personalized healthcare aligns with Pomelo's service model.

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