Product Support Specialist

Europe

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New Grad, Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

The ideal candidate has a passion for technology, quality, and Linear's mission, coupled with excellent communication and customer service skills. Experience working with a technical or engineering user base is required, along with the ability to adapt communication for non-technical users. Prior experience troubleshooting technical issues, including APIs and integration setups, and the ability to reproduce bugs in various environments are essential. Familiarity with SQL, Javascript, APIs, and GitHub is considered a plus, and a curiosity to learn these technologies is desirable.

Responsibilities

The Product Support Specialist will engage with customers throughout their journey, including onboarding, account setup, debugging issues, and feature discovery. They will investigate and resolve customer issues reported via email, Slack, and X, and partner with the engineering team to document and reproduce bugs. Responsibilities also include surfacing customer feedback and insights to inform product decisions, leading projects to enhance the support experience and product operations, and contributing to technical documentation and community engagement.

Skills

Customer Support

Onboarding

Account Setup

Debugging

Technical Documentation

Community Engagement

Issue Tracking

Project Management

Slack

Linear

Software development tool for task management

About Linear

Linear is a software development tool that helps teams build products more efficiently. It provides features for task management, issue tracking, and workflow customization, making it suitable for both startups and large enterprises. The platform simplifies complex tasks by breaking them down into manageable sub-issues, which enhances productivity. It includes automated backlog management to save time by auto-closing and archiving issues. Linear is designed for speed, offering rapid keyboard shortcuts and real-time synchronization. Users can create custom workflows and views to tailor the platform to their needs. A unique feature called "Cycles" helps teams prioritize their work by automatically tracking started issues and rolling over unfinished tasks to the next cycle. Linear's goal is to streamline the software development process, allowing teams to focus on building great products.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$50.8MTotal Funding

SERIES_BCompany Stage

Enterprise SoftwareIndustries

51-200Employees