[Remote] Product Support Specialist at Linear

Europe

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Not SpecifiedCompensation

Entry Level & New Grad, Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer SupportOnboardingAccount SetupDebuggingTechnical DocumentationCommunity EngagementIssue TrackingProject ManagementSlackX

Questions & Answers

Common questions about this position

Is this position remote, and are there any location restrictions?

Yes, this is a fully remote position, but hiring is limited to North American and European time zones.

What compensation and benefits does Linear offer for this role?

Linear offers a competitive salary and equity with employee-friendly terms, along with health, dental, and vision insurance (US), 5 weeks of paid vacation, and 4 months of paid parental leave.

What skills and experience are required for the Product Support Specialist role?

Candidates need excellent communication and customer service skills for technical users, experience troubleshooting technical issues including APIs and integrations, and the ability to reproduce bugs across environments; familiarity with SQL, Javascript, APIs, and GitHub is a plus.

What is the company culture like at Linear?

Linear is a fully remote company with a small, distributed team across North America and Europe, focused on relentless execution, passion for software craftsmanship, and high-quality work; they emphasize work-life balance and regular team events.

What makes a strong candidate for this Product Support Specialist position?

A strong candidate has a passion for technology and Linear’s mission, excellent communication skills adaptable to technical and non-technical users, and experience troubleshooting issues with APIs and integrations.

Linear

Software development tool for task management

About Linear

Linear is a software development tool that helps teams build products more efficiently. It provides features for task management, issue tracking, and workflow customization, making it suitable for both startups and large enterprises. The platform simplifies complex tasks by breaking them down into manageable sub-issues, which enhances productivity. It includes automated backlog management to save time by auto-closing and archiving issues. Linear is designed for speed, offering rapid keyboard shortcuts and real-time synchronization. Users can create custom workflows and views to tailor the platform to their needs. A unique feature called "Cycles" helps teams prioritize their work by automatically tracking started issues and rolling over unfinished tasks to the next cycle. Linear's goal is to streamline the software development process, allowing teams to focus on building great products.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$50.8MTotal Funding

SERIES_BCompany Stage

Enterprise SoftwareIndustries

51-200Employees