[Remote] Product Support at Pave

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR Technology, Fintech, Artificial IntelligenceIndustries

Requirements

Candidates should possess a Bachelor's Degree in Information Systems, Finance, Engineering, or Business, or have equivalent experience. Superior communication, organizational, and time-management skills are essential, along with creative problem-solving abilities. Becoming an expert on all Pave products is also a requirement.

Responsibilities

The Product Support role involves providing hands-on support to ensure customer happiness, working within the application and on backend integrations to resolve issues. Responsibilities include empathetic customer interaction, conducting root-cause analysis with Engineering teams, ensuring timely responses, and creating self-serve enablement material. The role also requires effective collaboration with Technical Account Manager and Account Executive teams, prioritizing simultaneous cases, and critical thinking to resolve customer issues efficiently.

Skills

Customer Success

Support

Machine Learning

Compensation Platform

Data Analysis

Problem-Solving

Communication

Pave

Compensation management solutions for businesses

About Pave

Pave provides compensation management solutions designed for businesses of all sizes, particularly those backed by venture capital. Its main product is a suite of tools that integrate with existing HR Information Systems (HRIS), Applicant Tracking Systems (ATS), and Cap Table software, allowing companies to access real-time data for employee compensation planning and benchmarking. This integration helps eliminate the need for spreadsheets and manual data entry, enabling HR leaders to make informed decisions based on accurate information. Pave operates on a subscription-based model, offering various tiers that may include advanced analytics and personalized support. The company aims to simplify the compensation analysis process, making it easier for HR departments to ensure fair and competitive pay, which can lead to improved employee satisfaction and retention.

New York City, New YorkHeadquarters

2019Year Founded

$165.4MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees