[Remote] Application Administrator at Republic Services

United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

2 years of business systems analytical experience, including the ability to flow chart processes
2 years of experience with Structured Query Language (SQL)
Experience working with an off-shore development and QA team
Experience writing reports, business correspondence and procedures manuals
Minimum 2 years of experience with administrating and supporting end user applications (e.g., Oracle ERP, Order to Cash, Fleet Management, Finance, Human Resources)

Configures and supports complex software application issues experienced by end users promptly and professionally
Serves as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects
Partners to diagnose and resolve complex software application issues escalated by other members of the software application team
Ensures that accurate and effective solutions are provided to end users and that end user support needs are met with a consistently high quality of service
Engages appropriate IT and business resources to resolve technical issues and support business processes while updating users on progress toward resolution
Acts as a coach and mentor for newer or less experienced team members
Performs IT-related activities for projects to support the company priorities
Identifies and recommends system modifications to reduce user issues
Fully documents each issue and resolution using the incident tracking system
Apprises team, peers, and management of any new support issues in a clear and timely manner
Documents processes and procedures for training IT team and end users
Performs other job-related duties as assigned or apparent