Product Service Manager at Hewlett Packard Enterprise

Beijing, Beijing, China

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Typically 5+ years to establish proven track record in directly related business
Typically first level university degree or equivalent work experience; advanced degree is a plus
Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market
General technical understanding of products
Problem detection and analysis of root cause
Leads teams to achieve results
Proficiency with desktop applications and familiarity with financial reporting tools
Moderate level of planning, project management and change management skills
Good communication skills
Influence within same team and level
Additional Skills: Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer

Responsibilities

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements
Collaborates with regions/WW regarding service and support planning, implementation and performance
Responsible for revenue and margin contribution of one solution or related set of services
Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value
Leads key business initiatives in support of operational or financial improvement
Manages growth and expansion of HPE Services Portfolio & Product introduction across all phases of the Service Lifecycle from Concept through End of Support Life for China
Drives and supports worldwide processes & tools standardization in country, including functional delivery roles, processes, tools, collateral, training content, service delivery guide, RACI, country delivery capability and capacity planning, BU engagement and explanation of Operational Level Agreement / Customer Service Level Agreement across service delivery functions of HPE Operations
Represents the Delivery Readiness team in programs and workshops
Works across WW/Geos/Countries teams to develop and/or implement new/enhanced services, solutions, or programs and associated tactical deployment, management of change

Skills

Service Lifecycle Management

Process Standardization

Tools Standardization

RACI

SLA Management

OLA Management

Capacity Planning

Stakeholder Engagement

Program Management

Delivery Readiness

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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