[Remote] Product Manager at Siena AI

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Experience, E-commerceIndustries

Skills

Key technologies and capabilities for this role

Product ManagementB2B ProductsCustomer Experience (CX)E-commerceAI AutomationAI AgentsAPIsIntegrationsWebhook SystemsOAuth FlowsThird-party Connections

Questions & Answers

Common questions about this position

Is this Product Manager role remote?

Yes, the position is fully remote.

What experience is required for this Product Manager position?

Candidates need 3+ years of product management experience with technical B2B products, ideally in CX, e-commerce, or AI automation.

What key skills does Siena AI look for in a Product Manager?

Required skills include an AI-native mindset with tools like Claude and Cursor, technical fluency with APIs, integrations, webhooks, and OAuth, plus a builder mindset and full-cycle ownership mentality.

What is the team like at Siena AI?

Siena AI has a small, distributed team that punches way above its weight, with every person having outsized impact due to built-in leverage, making it faster and more fun.

What makes a strong candidate for this Product Manager role?

Strong candidates are builders who thrive at the frontier of AI agents, CX, and e-commerce, with customer-facing confidence, experience building complex AI systems and evaluation frameworks, and full-cycle ownership from discovery to adoption.

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$4.6MTotal Funding

SEEDCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

11-50Employees

Benefits

Remote Work Options

Paid Vacation

Stock Options

Company Equity

Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.

Dependency on external partners like LTVplus for technological advancements.

New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.

The platform integrates seamlessly with existing help desk systems for easy deployment.

Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.

Partnership with LTVplus enhances customer service through empathic AI.

Subscription-based model ensures steady revenue and scalable customer service operations.

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