Product Manager at Aisera

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, IT Service Management, Cloud OperationsIndustries

Requirements

5+ years of Product Management experience
Experience developing/launching products/technologies within one or more of the following: AI, Cloud, SaaS, RPA, Enterprise Applications
Experience with monitoring, observability or APM products (preferred)
Experience driving product vision, go-to-market strategy, and design discussions
Experience creating strategic product roadmaps, working with cross-functional teams
Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Sales, Pre-Sales and Marketing
Bachelor’s or Master’s degree in Computer science (MBA preferred)
Startup experience (preferred)
Enterprise SaaS PM experience (preferred)
Domain expertise in IT, HR or Customer Support (preferred)

Responsibilities

Write product specifications for engineering and data science teams
Collect feedback from customers and prospects to create a unified product backlog
Analyze the IT Operations, Cloud Operations, Service Operations market to help clarify our competitive position
Be the CEO for your product area - end-to-end responsibility from idea to production
Establish shared vision across the company by building consensus on priorities leading to product execution
Deliver Product roadmaps for your area of responsibility
Enable Customer Success teams in go-lives and continuous improvement
Work with Marketing on GTM product assets
Support Sales & Pre-sales in sales cycles and closing deals

Skills

Key technologies and capabilities for this role

Product SpecificationsProduct BacklogMarket AnalysisProduct RoadmapsCustomer SuccessGo-to-MarketSales EnablementGenerative AILLMsIT OperationsCloud OperationsService Operations

Questions & Answers

Common questions about this position

What experience is required for this Product Manager role?

Candidates need 5+ years of Product Management experience, experience developing or launching products in AI, Cloud, SaaS, RPA, or Enterprise Applications, and experience driving product vision, go-to-market strategy, design discussions, and creating strategic product roadmaps with cross-functional teams.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the company culture like at Aisera?

Aisera gives employees a lot of responsibility and ownership, hires from diverse backgrounds, and fosters a team that operates with high empathy for customers and each other in a dynamic, fast-paced environment.

What makes a strong candidate for this Product Manager role?

Strong candidates have startup experience, Enterprise SaaS PM experience, and domain expertise in IT, HR, or Customer Support, along with a Bachelor’s or Master’s in Computer Science (MBA preferred). Experience with monitoring, observability, or APM products is also preferred.

Aisera

Develops AI chatbots for IT operations

About Aisera

Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Their products can be quickly deployed, giving them an advantage in the fast-growing AI and machine learning market. Aisera's revenue comes from selling these AI solutions, which not only help businesses cut costs by deflecting support tickets and reducing wait times but also improve customer experience through personalized interactions. Additionally, Aisera allows clients to create their own bot experiences, enabling them to operationalize their generative AI applications or deploy chatbots trained on their specific data in a matter of weeks.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$212.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees