Salesforce Solution Architect, Service Cloud Voice
NeuraFlashSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare TechnologyIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position?
Yes, this is a remote role reporting to the Manager, CRM Technology.
What salary or compensation is offered for this role?
This information is not specified in the job description.
What are the key skills and experience required for this position?
Candidates need a deep understanding of Salesforce Service Cloud including case management, knowledge, and service console, plus experience with Experience Cloud. A Bachelor's degree in Business, Information Systems, Computer Science or equivalent, and 5+ years as a Product Owner or Business Analyst specifically with Salesforce Service Cloud are required.
What teams will I collaborate with in this role?
You will collaborate with client success operations, client onboarding, product engineering, and other teams to deliver features.
What makes a strong candidate for this Service Cloud Product Owner role?
A strong candidate has 5+ years of experience as a Product Owner or Business Analyst with Salesforce Service Cloud, deep knowledge of its features like case management and service console, and Experience Cloud expertise, along with a relevant degree or equivalent.
Included Health
Healthcare advocacy and specialized care services
About Included Health
Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$337.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
HealthcareIndustries
51-200Employees
Benefits
Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.
Risks
Competition from Teladoc and Amwell threatens market share.
Post-merger integration challenges could affect service delivery.
Regulatory scrutiny on telehealth may impact operational flexibility.
Differentiation
Included Health offers integrated primary and behavioral health services.
They provide 24/7 on-demand care with diverse providers.
Their data-driven approach enhances healthcare outcomes and reduces costs.
Upsides
Rising demand for telehealth boosts Included Health's virtual care services.
Employers investing in healthcare benefits expand Included Health's client base.
Value-based care models align with Included Health's focus on outcomes.
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