Principal Technical Services Support Specialist at Medtronic

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

5+ years of relevant experience as a technician, field service or customer support role
Experience troubleshooting software issues and communicating effectively with customers
Experience with network infrastructure and technologies, including IP address assignment and firewall configuration management
Proven ability to configure and troubleshoot devices to connect to customer NTP, DNS, and proxy servers
Experience leveraging device logs or other debugging methods to remotely diagnose issues
Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements
Excellent verbal and written communication skills
Any full time graduate

Responsibilities

Assist in the deployment and maintenance of our surgical video ecosystem
Maintain a deep understanding of surgical video management systems
Act as a primary point of contact and issue triage/resolution for our live customers
Assist in the design and refinement of our technical support structures in line with our overall global support strategy
Timely issue resolution and troubleshooting, both remotely and through some localized field support
Support of the implementation team, including onsite pre-installation surveys, installation, maintenance and upgrades
Interface and build relationships with sales and implementation personnel to provide a unified voice to the customer

Skills

Key technologies and capabilities for this role

Technical SupportProject ManagementCustomer ServiceStakeholder CommunicationCustomer Success

Questions & Answers

Common questions about this position

What experience is required for the Principal Technical Services Support Specialist role?

Candidates must have 5+ years of relevant experience as a technician, field service, or customer support role, along with experience troubleshooting software issues and communicating effectively with customers, plus experience with network infrastructure and technologies including IP addressing.

Is this a remote position or does it require on-site work?

The role involves providing remote technical support and, in selected circumstances, on-site support including pre-installation surveys, installation, maintenance, and upgrades.

What are the key soft skills needed for this position?

A positive attitude, strong project management skills, effective communication with various stakeholder groups, and the ability to adapt to change in a dynamic environment are essential.

What is the team structure for this role at Medtronic?

You'll be part of a Global Customer Success team and a key partner to sales, product, and engineering teams.

What makes a strong candidate for this Technical Services Support Specialist position?

The perfect candidate has a positive attitude, strong project management skills, effective communication abilities across stakeholder groups, and adaptability in a dynamic environment, combined with the required technical experience.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees