[Remote] Field Service Engineer 3 - Long Island, NY at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment, or high school diploma/GED and 8 years of relevant experience
Advanced technical capabilities including troubleshooting, repair, and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. (no sponsorship)
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Preferred: Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time; ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Responsibilities

Perform advanced troubleshooting and repair on customer equipment
Perform installation, validation, and maintenance on assigned equipment
Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members
Act as technical expert for escalations and FMI's for one or more modalities
Lead communications with customers and serve as escalation point for customer-related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution; proactively engage with other team members to ensure appropriate solution for the customer
Co-lead regular team or modality meetings as required
Assist Area Service Leader in creating growth and/or deployment strategies
Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction
Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured daily, including debriefing, metrics, and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
May include application training of clinical or scientific staff on designated equipment

Skills

Key technologies and capabilities for this role

troubleshootingequipment repairinstallationvalidationmaintenancetechnical escalationcustomer communicationteam leadershipcoachingregulatory compliancedocumentation

Questions & Answers

Common questions about this position

What are the education and experience requirements for this role?

Candidates need an Associate degree in a related field or equivalent military education plus 6 years of experience servicing electronic equipment, or a high school diploma/GED with 8 years of relevant experience.

Is this a remote position or does it require travel?

This is a field service role based in Long Island, NY, involving on-site troubleshooting, repair, installation, and customer interactions, with a requirement for a valid Driver’s License and availability for after-hours and on-call schedules.

What salary or compensation does this position offer?

This information is not specified in the job description.

What does the team structure look like for this role?

The role involves leading, instructing, and assisting less experienced Field Engineers, providing coaching and feedback, co-leading team or modality meetings, and assisting the Area Service Leader in growth strategies.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates have advanced technical capabilities in troubleshooting, repair, and installation of electronic equipment, experience servicing modalities, leadership skills to coach team members, and excellent customer communication abilities.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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