Principal Solutions Engineer at Backbase

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Banking, Financial ServicesIndustries

Requirements

A can-do mentality (more important than many years of experience)
Think and act like an entrepreneur; experience in running your own business will be a big plus
Courage to learn and to share your learning process
Expert, up-to-date knowledge in enterprise software architectures, mobile, and web technologies
Technical depth and industry knowledge (banking/credit unions)
Expertise in solutioning, presentations, and handling senior-level stakeholders

Responsibilities

Lead the technical solution strategy for large, complex customer accounts, ensuring alignment with business goals
Deliver high-stakes product demos that showcase the full power of Backbase’s platform and meet executive-level expectations
Guide senior customer stakeholders (including C-suite) through the technical and business benefits of Backbase, helping them shape their digital banking strategy
Handle the most difficult objections, bringing a mix of creativity, technical insight, and business acumen to resolve concerns
Mentor Senior and Junior Solutions Engineers, helping them develop their skills and grow into leadership roles
Influence the competitive strategy for major deals, ensuring Backbase is positioned as the clear winner
Collaborate closely with Sales, Product, and Services teams to ensure seamless customer engagements and solution delivery
Take ownership of complex RFPs and proposals, making sure Backbase’s value is crystal clear to senior decision-makers
Build deep, long-term relationships with senior customer stakeholders, positioning yourself and Backbase as their trusted advisor
Provide feedback to the Product team, helping shape future features based on real-world customer needs
Drive innovation within the Solutions Engineering team, introducing new best practices and methodologies
Stay on top of market trends and industry insights, continually refining your approach to Solutions Engineering
Engage in more strategic planning with C-level executives at global, multinational customers
Lead by example by taking ownership of the most complex, high-value deals
Take a more active role in shaping Backbase’s product roadmap based on industry trends and customer feedback
Develop thought leadership by representing Backbase at industry events and contributing to the broader banking conversation

Skills

Solutions Architecture

Digital Banking

Product Demos

Stakeholder Management

RFP Responses

Technical Sales

Mentoring

Business Acumen

Customer Engagements

Innovation Strategy

Backbase

Engagement banking platform for digital transformation

About Backbase

Backbase offers an Engagement Banking Platform that helps banks modernize their customer interactions and internal operations by replacing outdated IT systems. The platform allows banks to enhance customer journeys and eliminate operational silos, empowering both customers and employees. Backbase stands out by providing out-of-the-box web and mobile solutions, along with Model Bank accelerators that simplify digital transformation. The company generates revenue through platform usage fees, comprehensive documentation, and training, while also enabling banks to create unique features with their open APIs and SDK.

Amsterdam, NetherlandsHeadquarters

2003Year Founded

$128.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging regulations like the EU AI Act may increase compliance costs for Backbase.

Competition from other fintech companies could erode Backbase's market share.

Integration challenges with TD Bank may arise if customer expectations are not met.

Differentiation

Backbase's platform offers seamless integration with any back-end system for banks.

The company provides out-of-the-box web and mobile journeys for digital transformation.

Backbase's Model Bank accelerators embody industry best practices for rapid implementation.

Upsides

Partnership with TD Bank enhances digital experiences for over two million cardholders.

Collaboration with Seven expands Backbase's influence in Africa and the Middle East.

Increased AI adoption in banking offers Backbase opportunities to enhance platform capabilities.

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