[Remote] Principal Product Manager Value Methodology at ServiceNow

West Palm Beach, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Over a decade of experience in data, analytics, and AI
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry)
Experience with ServiceNow Products and how they add value to customers

Responsibilities

Develop and maintain a comprehensive value methodology framework, including designing a standardized, scalable methodology to assess business value of ServiceNow Products and AI use cases (productivity gains, efficiency improvements, cost reductions, revenue enhancements)
Define key performance indicators (KPIs), success criteria, and benchmarking metrics for ServiceNow Product and AI adoption and impact across functions
Lead the end-to-end process for value estimation and realization of ServiceNow Products and AI initiatives, spanning from pilot phases through full deployment
Maintain dashboards, scorecards, and reporting tools to monitor usage trends and value outcomes across the enterprise
Partner across business functions to develop and deploy value models/use cases for comprehensive value attribution and ROI calculations
Serve as an advisor to sales teams on articulating and quantifying the value of ServiceNow Products use cases
Translate complex value models into compelling narratives and actionable insights for executive leadership
Act as a product manager for dashboards and analytics solutions, defining requirements, wireframes, and user journeys to translate complex data into intuitive insights
Help define the roadmap and vision for analytics elements (data, AI insights, value frameworks) to drive decision effectiveness and speed
Collaborate with design, data engineering, and business partners to refine analytics products for usability, scalability, and impact
Establish governance protocols for consistency and transparency in AI value tracking across departments
Maintain a centralized repository of AI use cases, business impact, and lessons learned to guide future investments
Ensure value use case assessments align with enterprise objectives, digital transformation goals, and innovation priorities
Identify gaps and opportunities where ServiceNow products can deliver new or enhanced business value

Skills

Key technologies and capabilities for this role

AIData AnalyticsValue MethodologyKPIsProduct ManagementDashboardsScorecardsBusiness Impact MeasurementMetricsBenchmarking

Questions & Answers

Common questions about this position

Is this role remote?

Yes, the position is remote.

What experience level is required for this position?

The role requires over a decade of experience in data, analytics, and AI.

What are the main responsibilities of this role?

Responsibilities include developing and maintaining a value methodology framework, leading value measurement and monitoring, stakeholder engagement, and acting as a product manager for analytics solutions.

What is the employment type for this job?

This is a full-time, senior individual contributor role.

What salary or compensation does this role offer?

This information is not specified in the job description.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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