[Remote] Principal Product Manager Value Methodology at ServiceNow

West Palm Beach, Florida, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Experience with ServiceNow Products and how they add value to customers
Experience in data, analytics, and AI
Experience developing and maintaining methodologies
Experience with product ownership
Experience with stakeholder engagement and education

Responsibilities

Develop and maintain a standardized, scalable methodology to assess the business value of ServiceNow Products and AI use cases
Define key performance indicators (KPIs), success criteria, and benchmarking metrics for ServiceNow Product and AI adoption and impact
Lead the end-to-end process for value estimation and realization of ServiceNow Products and AI initiatives
Maintain dashboards, scorecards, and reporting tools to monitor usage trends and value outcomes
Partner across all business functions developing and deploying value models/use cases for comprehensive value attribution and ROI calculations
Serve as an advisor to sales teams on how to articulate and quantify the value of ServiceNow Products use cases
Translate complex value models into compelling narratives and actionable insights for executive leadership
Act as a product manager for dashboards and analytics solutions, defining requirements, wireframes, and user journeys
Help define the roadmap and vision for how various analytics elements—data, AI insights, and value frameworks—come together to drive decision effectiveness and speed for end users
Collaborate with design, data engineering, and business partners to continuously refine analytics products for usability, scalability, and impact
Establish governance protocols to ensure consistency and transparency in AI value tracking across departments
Maintain a centralized repository of AI use cases, their business impact, and lessons learned
Ensure value use case assessments align with broader enterprise objectives, digital transformation goals, and innovation priorities
Identify gaps and opportunities where ServiceNow products can deliver new or enhanced business value

Skills

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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