Principal Solutions Engineer

United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Communications, Healthcare, Non-profit, Public Sector, NGOIndustries

Requirements

Candidates should have 8+ years of pre-sales experience selling complex technical products or 10+ years of professional experience supporting technical products with customer facing experience. Prior experience with Twilio products and a background in healthcare, non-profit, public sector, or NGO segments is preferred.

Responsibilities

The Principal Solutions Engineer will partner with Account Executives on pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concepts, RFPs, design documentation, and technical presentations. They will lead the technical and product sale, recommend best-practice solutions, and guide customers on using Twilio's APIs. The role involves establishing trust with customers by understanding their technical challenges and designing innovative solutions, building and presenting engaging product demonstrations, and contributing to the Solutions Engineering community through knowledge sharing and mentoring. The engineer will also take initiative to solve problems for both customers and the organization.

Skills

Communications

Customer Experience

Technical Pre-sales

Technical Discovery

Solution Architecture

Product Demonstration

Problem-Solving

Customer Trust Building

Decision Maker Engagement

Solution Design

Project Execution

Architectural Decisions

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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