[Remote] Principal Engagement Manager, Strategic Tech and SI at ServiceNow

Candidates must have a minimum of 12 years of high-tech/SaaS industry experience, with at least 8 years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise is required, along with strong cross-functional, technical Project Management experience. Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out, is essential. A BS/BA degree in computer science, engineering, or a related discipline is preferred. Experience in leveraging or critically thinking about how to integrate AI into work processes is necessary. Strong documentation, presentation, analytics, and KPI understanding skills are required. The ability to gather and analyze data, communicate abstract ideas clearly, manage complex project objectives, negotiate, persuade, and facilitate meetings is crucial. Active listening, quick learning, critical thinking, and strategic thinking abilities are also essential. Travel up to 50% is expected.