Principal Engagement Manager

Tampa, Florida, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Artificial IntelligenceIndustries

Requirements

Candidates must have a minimum of 12 years of high-tech/SaaS industry experience, with at least 8 years in Customer Engagement roles and prior experience implementing or supporting ServiceNow products in an Enterprise. Strong cross-functional, technical project management experience including planning, scheduling, monitoring, and stakeholder reporting is essential. Demonstrated experience in leading key projects from inception to successful roll-out, strong documentation and presentation skills, experience with analytics and KPIs, thought leadership, strategic thinking, and excellent negotiation and persuasion skills are required. A BS/BA degree in computer science, engineering, or a related discipline is preferred, and the ability to travel up to 50% is necessary. Experience leveraging or critically thinking about how to integrate AI into work processes is also required.

Responsibilities

The Principal Engagement Manager will manage key internal and external initiatives, deliver new projects, and guide customers through these projects. Responsibilities include managing cross-functional projects and teams, senior-level business executives, and customers to provide a unique customer experience. The role involves providing regular updates to customers and internal executive teams, managing each phase of the project, and navigating cross-functional teams. Initiating and participating in strategic initiatives, developing and presenting value propositions, mentoring team members, identifying and resolving gaps between actuals and plans, and gathering and analyzing data to inform decisions are also key duties.

Skills

Project Management

Customer Relationship Management

Cross-functional Team Leadership

Executive Communication

Strategic Planning

Value Proposition Development

Problem-Solving

Mentoring

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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