[Remote] Principal Engagement Manager at ServiceNow

Candidates must have a minimum of 10 years of high-tech/SaaS industry experience and over 6 years in Customer Engagement roles. Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond, is required. Strong cross-functional and Project Management experience, including planning, scheduling, monitoring, and stakeholder reporting, is essential. Excellent negotiation, persuasion, facilitation, and active listening skills are necessary. Candidates should possess strong documentation and presentation skills, creative thinking, and a willingness to work hands-on. Experience with analytics, understanding of metrics and KPIs, thought leadership, strategic thinking, and the ability to gather and analyze data are crucial. The role requires the ability to communicate abstract ideas clearly, independently manage complex project objectives, anticipate and act on customer needs, learn quickly, assimilate new information rapidly, and think strategically. Experience leveraging or critically thinking about integrating AI into work processes is required. Experience implementing ServiceNow products in hospitality, retail, manufacturing, or telecommunications is a plus. Travel up to 25% is expected.