Principal Engagement Manager

Candidates must have a minimum of 12 years of high-tech/SaaS industry experience, with at least 8 years in Customer Engagement roles and prior experience implementing or supporting ServiceNow products in an Enterprise. Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting is essential. Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond, is required. Proficiency in leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is necessary. Strong documentation and presentation skills, including creative thinking and a willingness to work hands-on, are expected. Experience with analytics and understanding of metrics and KPIs, thought leadership, strategic thinking, and the ability to gather and analyze data are crucial. Excellent negotiation, persuasion, and facilitation skills are also required, along with strong customer orientation, active listening skills, and the ability to learn quickly and think critically. A BS/BA degree in computer science, engineering, or a related discipline is preferred, and travel up to 50% is expected.