Manager, Customer Success Operations & Strategy
Modern HealthSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
$125,000 – $160,000Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
AI, EdTech, Human Data LabelingIndustries
Requirements
Candidates should have 2-4 years of experience in BizOps, Strategy & Operations, or Customer Experience/Support Ops leadership within high-growth tech, consulting, or marketplace environments. Proven experience in building processes from scratch and leading change management initiatives is required. Strong analytical skills with fluency in SQL, Looker, and spreadsheets are necessary, along with a track record of identifying operational inefficiencies and implementing end-to-end solutions. The ability to influence without authority and collaborate effectively across Product, Engineering, and senior leadership is essential, as is comfort toggling between high-level strategy and hands-on execution.
Responsibilities
The Customer Experience & Strategy Lead will drive operational excellence across the Customer Experience & Strategy function and lead and develop a high-performing frontline team. Responsibilities include leading operational improvement projects to streamline workflows, reduce escalations, and enhance customer experience. The role involves using data (SQL, Looker, spreadsheets) to uncover trends, identify root causes, and measure improvements. Partnering with Product, Engineering, and other cross-functional teams to design and implement systemic fixes is key. The Lead will also drive change management for new tools, processes, and policies, define, track, and report on KPIs, and build a culture of empathy for frontline employees and customers, translating their pain points into scalable solutions.
Skills
Customer Experience
Strategy
Operations
Data Analysis
Process Design
Cross-functional Influence
Team Management
Coaching
Handshake
Connects students with job opportunities
About Handshake
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$422.2MTotal Funding
SERIES_FCompany Stage
Cybersecurity, EducationIndustries
501-1,000Employees
Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO
Risks
Emerging competitors like Fizz target Handshake's demographic with financial products.
Intuit's collaboration may draw students away from Handshake.
AI-driven skills demand may reduce engagement with Handshake.
Differentiation
Handshake connects over 15 million students with 900,000 employers.
The platform offers a user-friendly interface for job and internship applications.
Handshake ensures data privacy, complying with regulations like FERPA.
Upsides
Handshake's new social media-like interface boosts user engagement.
Growing student loan repayment benefits attract more employers to Handshake.
Demand for skills-based workforce aligns with Handshake's mission.
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