Principal Engagement Manager

Candidates must have a minimum of 12 years of high-tech/SaaS industry experience, with at least 8 years in Customer Engagement roles. Prior experience implementing or supporting ServiceNow products in an Enterprise is required, along with strong cross-functional, technical project management experience including planning, scheduling, monitoring, and stakeholder reporting. Demonstrated experience leading key projects and strategic customer programs from inception to successful roll-out is essential. Proficiency in leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is necessary. Strong documentation, presentation, analytics, and communication skills are required, as well as excellent negotiation, persuasion, and facilitation abilities. A BS/BA degree in computer science, engineering, or a related discipline is preferred, and travel up to 50% is expected.