Principal Business Process Consultant, CRM and Industry Workflows

Addison, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must have at least 8 years of consulting experience with complex, global organizations, preferably in government sectors. Experience in leveraging AI for work processes, decision-making, or problem-solving is required, including understanding AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI. Demonstrated ability to influence and consult on Customer Service and/or Field Service Delivery / Shared Services environments is also necessary.

Responsibilities

The Principal Business Process Consultant will act as a functional and process expert, guiding customers in transitioning business requirements to configuration requirements for ServiceNow Customer and Industries products. This involves leading design workshops, defining and re-engineering processes, conducting gap analysis, and advocating for customer needs. The role includes guiding customers to leverage ServiceNow capabilities, implementing AI offerings such as Virtual Agent and Generative AI, and supporting internal and customer testing phases to ensure successful customer outcomes.

Skills

CRM

Business Process Consulting

ServiceNow Platform

Process Re-engineering

Gap Analysis

Customer Engagement

Cloud-based Platforms

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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