Salesforce Experience Architect, AI and Agentforce

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Salesforce, BiotechnologyIndustries

Requirements

Candidates should possess a minimum of 3 years in a customer-facing technical consulting, enterprise architecture, or business process mapping role, with over 5 years of CRM industry experience. Required qualifications include the ability to drive requirement gathering, experience architecting and implementing Salesforce Service Cloud or Sales Cloud, and proficiency in GenAI prompt writing. Hands-on experience with Agentforce or other Generative AI driven platforms, or Einstein Service Intelligence or Next Best Action is essential. Candidates must also demonstrate a proven ability to design and optimize business processes across disparate systems, articulate outcomes through storytelling, be comfortable with flow charting tools, and lead cross-functional teams. A willingness to learn new technologies is also required.

Responsibilities

The Salesforce Experience Architect, AI and Agentforce will be responsible for driving the solution and building Agentforce-powered experiences for users to deliver impactful business value to clients. This role involves providing industry best practices, serving as a trusted client advisor, and driving requirement gathering as the Salesforce platform expert. The architect will bring an experience design-focused mindset to solutions, work with clients to build their strategy and roadmap, and leverage Salesforce technologies such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence. Responsibilities also include providing input on detailed design specifications, infrastructure, and project plans, translating business requirements into well-architected solutions, and coaching/mentoring junior team members while staying informed about new Salesforce product and technical capabilities.

Skills

Salesforce

Agentforce

Salesforce Einstein

Service Cloud Voice

Amazon Connect

Generative AI

Experience Design

Solution Design

Architecture

Execution

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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