Principal, Business Development - Digital Services

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

This role will operate remotely OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA.

The Opportunity

The Principal, Business Development - Digital Services role is responsible for leading relationships and pursuits of key strategic accounts within our Digital Services offerings - Modernization, Enterprise Applications, Cloud Engineering, and Quality Assurance & Test Engineering. This role will operate across our core industry verticals such as Telecommunications, Financial Services, Healthcare, and Consumer. The Principal will ensure that all aspects of account work, from strategic development to execution, exceed client expectations. While working with Business Development and Marketing leadership on a combination of product, brand, market, and sales strategies, the Principal will coordinate new leads, field new business opportunities, and win new business.

Responsibilities

• Identify target accounts to optimize services and communicate TELUS Digital's capabilities to clients.
• Competently articulate product features to implement technology solutions successfully.
• Collaborate with teams across TELUS Digital to craft executive-level proposals, pitches, and SOWs for prospective and existing clients.
• Cultivate and extend existing C-level relationships with current clients.
• Team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles.
• Advise TELUS Digital internal teams on industry and vendor trends to remain well-positioned to assist our clients.
• Maintain deep relationships across a variety of contact center technology partners to ensure the client's best interests are in view.
• Stay abreast of industry trends and advancements in Modernization and other technologies that may impact optimization projects for clients.
• You must have the ability to travel up to 25% for client visits, pitches, and conferences if based in one of our office locations. A higher percentage (~40%) of travel will be expected for remote team members to maintain a frequent presence in our office locations.

Qualifications

• Deep experience in Modernization engagements for F-500 clients within a top-tier management consulting firm.
• Proven record of working across multiple accounts and clients at once.
• Ability to identify and characterize business issues, while demonstrating a ‘nose for value’ to discern what is important.
• Scope and plan underlying analyses that will yield critical answers to the questions at hand. Understand the required data to complete the analysis and procure it accordingly.
• Ability to communicate effectively and succinctly, both verbally and on paper, and across all levels of an organization.