Principal Resident Engineering Consultant - LogScale NGSIEM

Employment Type: Full-time

Position Overview

CrowdStrike is a global leader in cybersecurity, protecting people, processes, and technologies that drive modern organizations. Our mission is to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. We are looking for passionate and experienced individuals to join our LogScale NGSIEM Resident Services team. As a Principal Resident Engineering Consultant, you will be a trusted advisor to customers, helping them realize better security outcomes through log management and advanced data analytics powered by Falcon LogScale and our Next Generation SIEM (NGSIEM).

Responsibilities

• Serve as the highest-level technical escalation resource for complex SIEM implementations and customer challenges.
• Lead architectural design and implementation strategies for enterprise-scale Falcon LogScale deployments.
• Mentor and provide technical guidance to resident engineers and customers.
• Drive best practices and standard methodologies across the resident engineering team.
• Collaborate with Product Management to influence roadmap based on customer feedback.
• Develop and maintain technical documentation and implementation frameworks.
• Work independently, providing best-in-class delivery and integration services to a wide range of organizations and verticals.
• Act as a trusted advisor to help lead customers to mature outcomes using next-generation SIEM, log management, XDR, and SOAR features and functionality.
• Provide knowledge transfer of Falcon LogScale NGSIEM to our customers.
• Answer technical questions, demonstrate Falcon LogScale and its NGSIEM capabilities, and lay out a technical vision of Falcon LogScale and/or NGSIEM roadmaps for customers.
• Work alongside Falcon NGSIEM and LogScale engineers and other cross-functional teams to operationalize LogScale NGSIEM within customer environments.
• Help customers discover the capabilities of Falcon NGSIEM and LogScale, expand their use cases, and provide timely feedback to the Falcon NGSIEM and LogScale Product Management teams.
• Develop internal relationships with key stakeholders to influence product enhancements that meet customer needs.

Requirements

• We are looking for a colleague with great compassion for taking care of customers and their challenges, combined with well-rounded technical, analytical, and customer service skills.
• Someone who appreciates the importance of teamwork but will also benefit from your proactive approach to solving challenges and helping external and internal parties.
• 10+ years of experience working with log management/SIEM solutions (e.g., Falcon LogScale, Splunk, Trellix, Chronicle, Exabeam, Sumo Logic, etc.) and SOAR (e.g., CrowdStrike Fusion, Palo Alto XSOAR, Splunk Demisto, etc.) in a professional services consulting role or similar capacity.
• Strong understanding of enterprise security architectures and logging frameworks.
• Experience working with pre-sales teams on technical scoping and requirements gathering.

Company Information

CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

Location

The position is remote-friendly within the United States with the opportunity for limited travel onsite with customers.