Payment Operations Associate
Maven ClinicFull Time
Junior (1 to 2 years)
Candidates should possess an undergraduate degree or 3-5 years of relevant experience. Advanced proficiency in Microsoft Word, Excel, PowerPoint, Adobe, and Outlook is required, along with the ability to learn new systems. Strong interpersonal, detail-oriented, problem-solving, verbal, and written communication skills are essential. Salesforce experience is preferred, as are excellent customer relations skills, phone etiquette, and the ability to work well under pressure, meet deadlines, and cooperate effectively with diverse teams.
The Payment Operations Associate will manage the daily settlement pipeline and exception reporting for payment setup and clearing. They will communicate with creditors and agencies to resolve payment exceptions, support the acquisition of necessary documentation for payments, and request proof of payment from relevant parties. The role involves utilizing banking ledgers to ensure sufficient funds for remittance, maintaining a high level of knowledge of departmental functions, and scanning/attaching documents to client accounts in Salesforce. Responsibilities also include multitasking with attention to detail, providing word processing support, managing multiple priorities and deadlines, handling special projects, and researching escalation issues with accuracy.
Debt relief solutions for unsecured debt
Beyond Finance provides debt relief solutions for individuals struggling with unsecured debt, such as credit card debt and personal loans. The process starts with a free online assessment to determine if a client's debt qualifies for their services, followed by the development of a personalized plan using proprietary technology. Experienced consultants negotiate with creditors to settle debts for lower amounts, and the company offers consolidation loan options through a network of lenders. Beyond Finance differentiates itself by charging fees only after clients see results, ensuring a strong focus on customer service and communication.