Patient Services Specialist - After Hours

Arizona, United States

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Healthcare, Medical EquipmentIndustries

Requirements

High school degree or equivalent is required, along with 3-5 years of experience in the healthcare/health insurance industry or in dispatch or transportation. Candidates should be patient-focused, action-oriented, collaborative, and effective communicators with energy and passion for health and well-being.

Responsibilities

The Patient Services Specialist will provide excellent customer service and product information to patients and providers, acting on behalf of local branch offices after hours and during weekends and holidays. Responsibilities include accepting urgent calls, troubleshooting equipment issues, handling urgent new patient setups, routing or dispatching technicians or respiratory therapists, and providing other necessary support. The role also involves developing business relationships with field leadership through collaboration and communication, flagging trends in common complaints, and partnering cross-functionally to implement preventative measures.