CVS Health

Patient Care Coordinator

Tennessee, United States

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Retail PharmacyIndustries

Requirements

Candidates must have a minimum of one year of experience in a customer service environment, with experience in data entry and proficiency in Microsoft Office Suite (Excel, Outlook, Word). A high school diploma or GED is required. Preferred qualifications include experience in home infusion or durable medical equipment (DME), call center experience, and prior healthcare environment work.

Responsibilities

The Patient Care Representative will process monthly patient refill requests, ensuring accurate documentation before shipping orders. They will process new patient orders, update electronic medical records, and collaborate with the patient admissions department. Responsibilities include answering incoming calls from patients, caregivers, and referral sources regarding order status, processing prescription changes, triaging calls to appropriate departments, and verifying patient demographics and insurance information.

Skills

Customer Service
Data Entry
Medical Records
Patient Admissions
Insurance Verification
Call Center
Healthcare
Nutrition Therapy

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.

Land your dream remote job 3x faster with AI