Supervisor, Healthcare Operations

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

The ideal candidate will have experience in a preceptor, team lead, or supervisory role. They must possess the ability to mentor, develop, and coach team members, along with excellent verbal, written, and problem-solving skills. Strong analytical and leadership skills, as well as robust computer and organizational skills, are also required. Experience in a call or contact center environment with a solid understanding of KPIs, call metrics, and quality standards is preferred.

Responsibilities

The Healthcare Operations Supervisor is responsible for promoting quality customer care and providing ongoing support to direct reports. This includes direct staff supervision, offering guidance, training, and support, and acting as a subject matter expert for the virtual care team. The supervisor will collaborate with direct reports and internal stakeholders to ensure quality care delivery and an optimal patient experience. Key duties include monitoring and supervising the workflow of the virtual care team, providing leadership and coaching to maintain an engaged workforce, optimizing staffing and performance, fostering a team environment, assisting with interviewing and onboarding new hires, and contributing to departmental projects.

Skills

leadership

coaching

staffing

onboarding

interviewing

workforce management

quality assurance

compliance

productivity

virtual care

team collaboration

problem solving

stakeholder management

Interwell Health

Specialized kidney care management services

About Interwell Health

Interwell Health manages kidney care by partnering with physicians to improve healthcare for patients with kidney disease. They focus on early detection and prevention, aiming to enhance patient outcomes and quality of life while reducing healthcare costs. Their services include patient education, personalized care plans, and data analytics, all designed to delay the progression of kidney disease. By aligning their financial incentives with patient health outcomes, Interwell Health is dedicated to transforming kidney care through a value-based approach.

Waltham, MassachusettsHeadquarters

2014Year Founded

$64.2MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

501-1,000Employees