Customer Support Specialist - West Coast
HometapSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Veterinary, E-commerce, BiotechnologyIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a fully remote position.
What skills are required for the Support Associate role?
Experience in a relevant customer-facing role and excellent written and verbal communication skills are required. Knowledge of Intercom and/or experience with other chat platforms is strongly preferred.
What is the salary or compensation for this role?
This information is not specified in the job description.
What is the company culture like at Vetcove?
Vetcove has a fast-paced, team-oriented environment where members collaborate via live chats, internal discussion boards, and platform demos to provide excellent user experiences. The ideal candidate is a proactive self-starter excited by supporting a large community of veterinary professionals.
What makes a strong candidate for this Support Associate position?
A strong candidate is a proactive self-starter with customer-facing experience, excellent communication skills, and preferably knowledge of Intercom or chat platforms, who thrives in a fast-paced team environment and enjoys troubleshooting complex issues.
Vetcove
Centralized platform for veterinary supply procurement
About Vetcove
Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.
Boston, MassachusettsHeadquarters
2015Year Founded
$51.6MTotal Funding
SERIES_ACompany Stage
Enterprise Software, HealthcareIndustries
51-200Employees