Chat Support Associate (West Coast Hours)

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary, E-commerce, BiotechnologyIndustries

Requirements

Candidates should possess 1 year of relevant technical work experience and a 4-year college degree. Excellent written and verbal communication skills, experience in ticket support, patience, compassion, adaptability, a strong desire to learn, and a positive attitude are required. Experience with Intercom or other chat platforms is strongly preferred, and tech/start-up experience is a plus.

Responsibilities

The Chat Support Associate will respond to user inquiries via ticketing software, recreate and document bugs for engineering, investigate and resolve data issues, and communicate resolutions to users. They will troubleshoot issues, explain solutions clearly, handle administrative tasks like account management and credit approvals, and collaborate with engineering, partner, and corporate teams on feature requests and enhancements. Additionally, they will work with partners to streamline communication and develop support workflows.

Skills

Customer Support

Troubleshooting

Communication

Problem-Solving

E-commerce Platforms

Data Issues

Software Bugs

Vetcove

Centralized platform for veterinary supply procurement

About Vetcove

Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.

Boston, MassachusettsHeadquarters

2015Year Founded

$51.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Company Equity

Risks

Emerging B2B marketplaces in Asia may challenge Vetcove's market position.

Dependence on distributor partnerships risks product availability if terms change.

Competitors offering lower commissions could attract distributors away from Vetcove.

Differentiation

Vetcove offers a centralized marketplace for veterinary supplies, streamlining procurement processes.

The platform provides price comparison and analytics, aiding informed purchasing decisions.

Vetcove's commission-based model aligns its interests with veterinary practices' needs.

Upsides

Increased telemedicine demand boosts need for Vetcove's integrated supply chain solutions.

Subscription models in pet care offer Vetcove recurring revenue opportunities.

Corporate veterinary group expansion increases demand for Vetcove's bulk order management.

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