Customer Success Strategist - West Coast US
SyrupSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Veterinary, E-commerce, BiotechnologyIndustries
Requirements
Candidates should possess 1 year of relevant technical work experience and a 4-year college degree. Excellent written and verbal communication skills, experience in ticket support, patience, compassion, adaptability, a strong desire to learn, and a positive attitude are required. Experience with Intercom or other chat platforms is strongly preferred, and tech/start-up experience is a plus.
Responsibilities
The Chat Support Associate will respond to user inquiries via ticketing software, recreate and document bugs for engineering, investigate and resolve data issues, and communicate resolutions to users. They will troubleshoot issues, explain solutions clearly, handle administrative tasks like account management and credit approvals, and collaborate with engineering, partner, and corporate teams on feature requests and enhancements. Additionally, they will work with partners to streamline communication and develop support workflows.
Skills
Customer Support
Troubleshooting
Communication
Problem-Solving
E-commerce Platforms
Data Issues
Software Bugs
Vetcove
Centralized platform for veterinary supply procurement
About Vetcove
Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.
Boston, MassachusettsHeadquarters
2015Year Founded
$51.6MTotal Funding
SERIES_ACompany Stage
Enterprise Software, HealthcareIndustries
51-200Employees