Customer Service Training Specialist

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, BiotechnologyIndustries

Requirements

Candidates must possess a Bachelor's Degree and at least 3 years of experience in training and learning development. Experience delivering training to various levels of staff, proficiency in computer usage, and the ability to balance and prioritize multiple tasks are essential. Preferred qualifications include understanding contact center processes, certification in instructional design and adult learning, prior contact center management experience, and the ability to adapt to fast-paced environments.

Responsibilities

The Customer Service Training Specialist will coordinate new hire onboarding, lead training sessions using various modalities, and conduct weekly quality audits to identify knowledge gaps. They will track new hire performance to improve training materials, implement new methods to enhance customer experience, and schedule/deliver ongoing education sessions. Additionally, the specialist will support the creation and improvement of training materials, become an expert in specific software and workflows, and demonstrate Quince values by prioritizing customer satisfaction.

Skills

Customer Service

Customer Retention

Adult Learning Modalities

Team Member Development

On-boarding

Training

Learning and Development

Quince

Direct-to-consumer e-commerce for fashion and home essentials

About Quince

Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$74.9MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Performance Bonus

Flexible Work Hours

Remote Work Options

Risks

Increased competition from brands like Italic and Everlane may dilute Quince's market share.

Challenges in maintaining product quality as Quince scales could impact customer satisfaction.

Geopolitical tensions may disrupt Quince's global sourcing and manufacturing partnerships.

Differentiation

Quince's M2C model cuts out middlemen, offering luxury at lower prices.

The company partners with over 50 top manufacturers globally for diverse product offerings.

Quince's focus on sustainability and ethical sourcing appeals to eco-conscious consumers.

Upsides

Quince's strong social media presence boosts brand visibility and customer engagement.

The global e-commerce market expansion offers Quince opportunities to reach new customers.

Rising demand for sustainable fashion aligns with Quince's responsible sourcing practices.

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