[Remote] Patient Care Coordinator at CVS Health

Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Retail PharmacyIndustries

Requirements

Candidates must have a minimum of one year of experience in a customer service environment and proficiency in data entry. Experience working with Microsoft Office Suite, including Excel, Outlook, and Word, is required. A high school diploma or GED is necessary. Preferred qualifications include home infusion or durable medical equipment (DME) experience, call center experience, and prior healthcare environment work.

Responsibilities

The Patient Care Representative will process monthly patient refill requests for the Enteral Nutrition department, ensuring accurate documentation before shipping orders. They will also process new patient orders, update electronic medical records, and collaborate with the patient admissions department. Key duties include answering incoming calls from patients, caregivers, and referral sources regarding order status, processing prescription changes, triaging calls to appropriate departments, and verifying patient demographics and insurance information.

Skills

Customer Service

Data Entry

Medical Records

Insurance Verification

Patient Admissions

Call Center

Healthcare

Nutrition Therapy

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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