Part Time Medical Billing Associate - Patient Services

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Healthcare, Physical TherapyIndustries

Requirements

Candidates should have at least 1 year of related experience, preferably in a high-volume call center or patient support role handling billing or insurance inquiries. Proven ability to manage challenging patient interactions professionally and empathetically is required, along with strong attendance, reliability, and excellent attention to detail. Effective time management skills and a positive, team-oriented attitude are also necessary.

Responsibilities

The Part Time Patient Success Associate will answer high-volume inbound patient phone calls, manage copay collections, and communicate with other departments for patient needs. Responsibilities include creating partner cases, posting late cancels, reviewing patient electronic communications, and maintaining billing ledgers for specific insurance requests. The role also involves assisting teammates with projects, learning the basics of insurance billing (PPOs, HMOs, Medicare, Workers Comp), maintaining knowledge of medical billing practices, and supporting administrative functions. This includes queue-based work such as authorizations and insurance payment posting, achieving set goals, and performing ad hoc tasks as directed by management.

Skills

Medical Billing

Patient Services

Customer Service

Payment Processing

Insurance Verification

Account Management

Problem-Solving

Communication

Luna Physical Therapy

Home-based personalized physical therapy services

About Luna Physical Therapy

Luna provides personalized physical therapy services directly to patients in their homes. The company focuses on a variety of clients, including those recovering from surgeries, individuals with chronic pain, and athletes needing rehabilitation. Each therapy session lasts between 45 to 55 minutes, allowing therapists to give full attention to patients, which helps speed up recovery and minimize the number of sessions required. All therapists are licensed and have an average of over 10 years of experience, ensuring expert care. Luna's services are covered by insurance, making them accessible to more patients without extra costs. They also bring all necessary equipment to the patient's home and offer flexible appointment times throughout the week, catering to busy schedules. Luna stands out from competitors by emphasizing convenience, personalized care, and a focus on home healthcare.

Menlo Park, CaliforniaHeadquarters

2018Year Founded

$59MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

501-1,000Employees

Risks

Increased competition from other in-home healthcare providers may dilute Luna's market share.

Reliance on insurance billing poses risks if reimbursement rates change unfavorably.

Rapid expansion may challenge Luna's ability to maintain quality care and satisfaction.

Differentiation

Luna offers personalized in-home physical therapy, unlike traditional facility-based services.

Luna's therapists are licensed, board-certified, and average over 10 years of experience.

Luna's AI division enhances patient care with Auto Charting and scheduling chatbots.

Upsides

Luna's partnerships with health systems expand access to in-home therapy services.

Luna's new clinical programs reduce MSK care costs and improve patient outcomes.

High patient satisfaction and rapid expansion position Luna as a market leader.

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