Specialist II, Release of Information (ROI) Operations
Grow TherapyFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must reside in Miami/Dade County and possess 1+ years of experience in a telephonic or office-based customer service environment. Proficiency in Microsoft Office Suite (Word, Excel) is required, along with reliable personal transportation and a valid State Driver's license with specific auto insurance coverage. A demonstrated technical aptitude and ability to learn new systems quickly are also necessary. Preferred qualifications include experience with medical record retrieval, managed care, medical terminology, EMR systems, and bilingual English/Spanish skills.
The Medical Record Retrieval Specialist will travel to provider offices within the region, primarily in Miami/Dade and Broward counties, to scan medical records into a secure system. This involves collecting records by using a laptop and portable scanner, downloading electronic records, and meeting production goals. The role requires timely and efficient visits to physician offices, answering phones, faxing, internet searches, email utilization, and updating site information using internal systems. Adherence to CarePlus and HIPAA confidentiality standards is mandatory, along with maintaining a professional and courteous demeanor when communicating with others.
Health insurance provider for seniors and military
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.