Wellth

Member Enrollment Specialist

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Digital HealthIndustries

Requirements

Candidates should possess a High School Diploma or GED, along with excellent interpersonal skills and the ability to quickly build rapport with prospective members over the phone. Strong organizational skills and the capacity to efficiently make a high volume of outbound calls on a daily basis are required, as is attention to detail and the ability to follow proper processes and procedures with care. Knowledge of Android and iOS mobile technology, capable of guiding less tech-savvy individuals through app download and usage, is also necessary, and bilingual skills, particularly in English and Spanish, are considered a plus.

Responsibilities

As a Member Enrollment Specialist, you will be the first point of contact to prospective members, contacting them via phone to introduce and explain the Wellth program and assist them with enrollment by showing them how to download and use our app. You will also work with the rest of the Member Operations team to conduct feedback outreaches to better help members’ voices be heard, representing the company with professionalism and empathy for patient needs.

Skills

Interpersonal Skills
Rapport Building
Objection Handling
Communication Skills
Organizational Skills
Attention to Detail
Verbal Communication
Written Communication
Mobile Technology (Android, iOS)
Bilingual (English and Spanish)

Wellth

Improves patient adherence to treatment plans

About Wellth

Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.

Key Metrics

Culver City, CaliforniaHeadquarters
2014Year Founded
$36.5MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
51-200Employees

Benefits

Flexible Work Hours
Unlimited Paid Time Off
Parental Leave
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Performance Bonus

Risks

Increased competition from platforms like Omada Health and Livongo.
Regulatory scrutiny on AI and patient data may increase compliance costs.
Dependence on outcome-based models poses financial risks if outcomes aren't achieved.

Differentiation

Wellth uses behavioral economics to improve adherence in chronic disease populations.
The company offers a personalized mobile platform for patient engagement and habit formation.
Wellth's outcome-based payment model ensures payment only for successful program outcomes.

Upsides

Growing demand for digital health solutions supports Wellth's personalized programs.
AI integration enhances patient engagement, aligning with Wellth's recent feature launch.
Partnerships with Medicaid plans expand Wellth's reach in chronic condition management.

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