Enrollment Coordinator
Interwell Health- Full Time
- Junior (1 to 2 years)
Candidates should possess a High School Diploma or GED, along with excellent interpersonal skills and the ability to quickly build rapport with prospective members over the phone. Strong organizational skills and the capacity to efficiently make a high volume of outbound calls on a daily basis are required, as is attention to detail and the ability to follow proper processes and procedures with care. Knowledge of Android and iOS mobile technology, capable of guiding less tech-savvy individuals through app download and usage, is also necessary, and bilingual skills, particularly in English and Spanish, are considered a plus.
As a Member Enrollment Specialist, you will be the first point of contact to prospective members, contacting them via phone to introduce and explain the Wellth program and assist them with enrollment by showing them how to download and use our app. You will also work with the rest of the Member Operations team to conduct feedback outreaches to better help members’ voices be heard, representing the company with professionalism and empathy for patient needs.
Improves patient adherence to treatment plans
Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.