Member Services Specialist
Thrive Market$37,440 - $37,440/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Digital HealthIndustries
Position Overview
- Location Type: Remote (United States)
- Job Type: Full-time
- Salary: Up to $18/hr, plus monthly bonus
Wellth is a fast-growing digital health company based in Los Angeles that recently raised its Series B from leading investors. We use behavioral economics, habit science, and technology to motivate behavior change in underserved populations, drastically improving their health outcomes. We've demonstrated success with large health insurers (e.g., reducing hospitalization rates by 44% for Centene AZ) and are scaling rapidly (>120% year-over-year revenue growth). Our goal is to be the category leader in improving health outcomes for hard-to-engage populations. Most importantly, our work literally saves lives every day. We are a mission-driven company where you’ll work with talented people and see tangible differences resulting from your initiative. Visit us at www.wellthapp.com for more information.
Requirements
- Excellent interpersonal skills
- Ability to quickly build rapport with prospective members over the phone
- Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the Wellth program
- Positive attitude and empathy for patient needs
- Strong organizational skills and the ability to efficiently make a high volume of outbound calls on a daily basis
- Attention to detail and ability to follow proper processes and procedures with care
- Ability to simplify information and communicate effectively (verbal + written)
- High School Diploma or GED
- Knowledge of Android and iOS mobile technology; capable of guiding less tech-savvy individuals through app download and usage
- Bilingual (English and Spanish) is a plus
Responsibilities
- Contact prospective members via phone to introduce and explain the Wellth program.
- Assist members with enrollment by showing them how to download and use the Wellth app.
- Collaborate with the Member Operations team to conduct feedback outreaches.
Job Location
- Remote (United States)
Job Hours
- Full-time: 40 hours weekly
- Scheduling: Monday - Saturday, between 6:00 AM - 8:00 PM PST
Company Information
- Company: Wellth
- Website: www.wellthapp.com
Skills
Interpersonal Skills
Rapport Building
Objection Handling
Communication Skills
Organizational Skills
Attention to Detail
Verbal Communication
Written Communication
Mobile Technology (Android, iOS)
Bilingual (English and Spanish)
Wellth
Improves patient adherence to treatment plans
About Wellth
Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.
Culver City, CaliforniaHeadquarters
2014Year Founded
$36.5MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
51-200Employees