ConnectWise

Partner Success Manager

Sydney, New South Wales, Australia

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, BiotechnologyIndustries

Partner Success Manager

Employment Type: [Not Specified] Location Type: Remote or hybrid depending on location Salary: [Not Specified]

Position Overview

The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners.

About ConnectWise

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Responsibilities

  • Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail.
  • Researches, analyzes, and documents findings.
  • May coach, review, and/or delegate work to other team members.
  • Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal.
  • Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business.
  • Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs.
  • Acts as an escalation point to drive resolution in a timely, proactive manner.
  • Travels to partner locations and IT Nation events.
  • Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team.
  • Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations.

Knowledge, Skills, and/or Abilities Required

  • Ability to manage large projects and processes independently with limited supervision.
  • Recognized subject matter expert of industry standards.
  • Ability to situationally adapt and understand new technology/processes as per partner requirements.
  • Strong knowledge of business processes cross-functionally.
  • Ability to quickly grasp and distinctly explain technological and business concepts.
  • Strong knowledge of the IT Service Provider market and business.
  • Technical acumen and business management skills.

Educational/Vocational/Previous Experience Recommendations

  • Required: Bachelor’s degree in a related field or equivalent business experience.
  • Required: 6+ years of relevant experience.
  • Preferred: Master of Business Administration (MBA).
  • Preferred: 5+ years in SaaS industry.

Working Conditions

  • Remote or hybrid depending on location.
  • 30% travel may be required.

Company Information

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry.

Skills

Business Analysis
Partner Relationship Management
Customer Success
Sales Support
Industry Knowledge
Communication
Collaboration
Problem-Solving

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters
1982Year Founded
$569KTotal Funding
SEEDCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Benefits

Hybrid Work Options
Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.
Increased competition from companies like Liongard could impact market share.
Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).
The company integrates with hundreds of vendors, creating a robust ecosystem for users.
ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.
The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.
Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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