Field Partner Programs Readiness Manager (Remote)

The Field Partner Programs Readiness Manager will manage theater training credits and vouchers, including reporting, utilization tracking, and ROI analysis; monitor and provide insights on voucher/credit utilization to regional leaders, following up with Alliance managers on inactive partners; oversee CrowdConnect partner training events, including coordination with Partner Marketing; manage partner training event schedules and tracking alongside regional marketing teams; own LMS (Docebo) non-self-enrollment schedule for instructor-led courses, including logistics, setup, and reporting; administer and analyze theater-level post-event survey responses; lead Alliance field enablement covering programs, policies, processes, incentives, and tools (deal registration, partner portal, Crossbeam, etc.); host monthly updates and provide ongoing field Alliance support; deliver new hire training on programs and processes (onboarding, sourcing, tagging, etc.); support field operations team with change management; deliver regular partner experience updates to theater Alliances and Solution Architects on Readiness Programs & Initiatives, Incentives, Accelerate Tracks, and Operations; serve as the first point of contact for theater Alliances and Solution Architects, supporting requests and escalations related to Partner Program Readiness, Initiatives, and LMS; collaborate with theater leadership on LMS training event requirements; champion LMS implementation, managing instructor-led course scheduling and providing tool guidance to field teams; own new hire training documentation and orientation, including program overview, processes, and organizational structure.