[Remote] Senior Director of Partner Success at Abarca Health

Only, Tennessee, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Digital Health, Higher EducationIndustries

Requirements

Experience leading Customer Success teams supporting renewals and expansion within higher education accounts
Experienced in complex customer success, specifically managing accounts with multi-persona stakeholders with ongoing customer success demands
High degree of proficiency in forecasting renewals and expansion
Track record of leading and coaching a Partner Success / Customer Success team to measurably improve performance over time
Action-oriented

Responsibilities

Help improve and implement updates to a comprehensive customer engagement strategy in alignment with company objectives
Partner with the Go-To-Market leadership team to use the collective best practices to ensure customer growth, success, and retention
Own retention and expansion performance
Establish a trusted advisor relationship to gain long-term client relationships with partners
Develop an annual plan to hit net dollar retention (NDR) goals, as well as expansion goals
Coach CSMs to identify growth opportunities and drive accountability
Define KPI dashboards and performance tracking systems
Champion CRM adoption for renewal and expansion forecasting
Provide leadership and guidance for the Partner Success Team, as well as day-to-day people management
Lead weekly meetings to ensure up-to-date enablement of the team
Act as an escalation and de-escalation point for your team, internal cross-functional stakeholders, and Mantra Health’s partners
Help improve an account risk and health monitoring system for Mantra’s partners
Partner with leadership in quarterly business review meetings (QBRs)
Guide and oversee your team’s RFP response processes as appropriate
Become an expert on Mantra’s solutions and our market
Champion the use of Salesforce to manage accounts, opportunities, contacts, and renewals
Travel for customer visits and internal meetings; approximately a few days per month, on average

Skills

Key technologies and capabilities for this role

Partner SuccessTeam LeadershipRelationship ManagementRetention StrategiesCross-SellCRM WorkflowsKPIsReportingForecastingPartner Health Checks

Questions & Answers

Common questions about this position

What is the salary or compensation for the Senior Director of Partner Success role?

This information is not specified in the job description.

Is this Senior Director of Partner Success position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Senior Director of Partner Success role?

The role requires leadership skills to guide the Partner Success Team, relationship management to form strong connections with campus partners, and expertise in CRM workflows, KPIs, reporting, and forecasting. Candidates should also be empathetic leaders, proactive communicators, and skilled at driving retention and expansion.

What is the team structure for the Partner Success team?

The Sr. Director will lead the existing Partner Success Team, provide day-to-day people management, coach CSMs, and lead weekly meetings.

What makes a strong candidate for this Senior Director of Partner Success position?

Strong candidates are empathetic leaders skilled in relationship management and proactive communication, passionate about making mental healthcare accessible to students, with experience leading teams, driving retention and expansion, and improving CRM and KPIs.

Abarca Health

Pharmacy Benefit Management services provider

About Abarca Health

Abarca Health provides Pharmacy Benefit Management (PBM) services, focusing on flexible and user-friendly solutions for health plans, employers, and government programs like Medicare and Medicaid. Its main product, the Darwin platform, allows clients to quickly implement and modify benefit designs while ensuring compliance with regulations. Abarca Health manages over $5.3 billion in drug spend and processes 100 million prescription claims annually, offering additional services like home delivery for prescriptions. The company's goal is to deliver exceptional service and innovative solutions in the PBM market.

Aventura, FloridaHeadquarters

2005Year Founded

VENTURE_UNKNOWNCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

PTO

Parental leave

Work flexibility

Health insurance

Wellness stipend

401k

Tuition reimbursement

Leadership development programs

Risks

Increased competition from Amazon Pharmacy and Mark Cuban's Cost Plus Drug Company.

Growing focus on specialty drugs may require platform adaptation.

Shift towards price transparency could pressure Abarca's pricing models.

Differentiation

Abarca Health's Darwin platform is highly adaptable and user-friendly.

The company offers innovative programs like Triple S en Casa for home delivery.

Abarca Health ensures compliance with ever-changing healthcare regulations.

Upsides

Abarca transitioned two million members to Darwin in 18 months, showing operational efficiency.

Collaboration with Blue Shield of California boosts Abarca's reputation in the PBM sector.

Recognition as a top IT workplace attracts top talent, driving innovation.

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