Partner Research Support Specialist at Truveta

Seattle, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

2+ years of experience in customer support, technical support, or a related field. Experience with real world data or EHR is a plus
Strong problem-solving skills and ability to troubleshoot technical issues
Excellent written and verbal communication skills
Ability to work independently, take ownership of deliverables, and manage multiple tasks simultaneously
High attention to detail and ability to deliver accurate and timely solutions
Ability to simplify complex concepts and explain them effectively to customers
Experience with customer support tools such as ADO, Intercom, Salesforce, or similar platforms is a plus
Maintains a high degree of professionalism

Responsibilities

Empower clients by providing exceptional support, seamless onboarding, and expert guidance on platform usage
Ensure a smooth and efficient research experience while continuously improving processes and sharing insights to enhance customer success
Serve as the point of contact for customer inquiries via email, providing timely and professional assistance
Troubleshoot and resolve customer issues, escalating complex cases to appropriate teams when necessary
Guide customers through new product features and user best practices
Identify recurring customer issues and work with the team to develop proactive solutions and improvements
Assist with scheduling, creating materials for, and tracking follow-ups required for key customer meetings
Track progress toward renewal goals and other customer success metrics
Collaborate with internal teams, including Product, Engineering, Analytics, and Customer Success, to address customer concerns effectively
Develop and update knowledge base articles, FAQs, and training materials to enhance customer self-service capabilities
Take on additional projects as needed, supporting Managers and Directors in their initiatives
Advocate for customers by providing feedback to improve product functionality and user experience
Maintain internal visibility at Truveta as a customer advocate and voice

Skills

Customer Support

Troubleshooting

Client Relations

Problem Solving

Healthcare Data

Truveta

Healthcare data platform for research analytics

About Truveta

Truveta provides a platform that allows researchers to access and analyze patient data to enhance patient care and study the safety and effectiveness of treatments. The platform, known as Truveta Studio, offers immediate and compliant access to patient-level data, which is sourced from over 30 health systems and includes information from more than 100 million patients across the United States. This data is updated daily and comes from over 800 hospitals and 20,000 clinics. Truveta Studio is designed to simplify the data access process, making it cost-effective for researchers by charging them only for the data and analytics they use. Unlike many competitors, Truveta focuses on providing transparent pricing and efficient access to comprehensive healthcare data. The company's goal is to empower researchers in the healthcare and life sciences sectors to gain valuable insights that can lead to improved patient outcomes.

Seattle, WashingtonHeadquarters

2020Year Founded

$189.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Biotechnology, HealthcareIndustries

201-500Employees