Partner Account Manager - San Francisco at Aircall

San Francisco, California, United States

Aircall Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries

Requirements

  • Bachelor’s or MSc degree in Business, Sales, Marketing, or a related field
  • At least 2-3 years of experience, ideally in Partnerships, or in Sales or Account Management roles
  • Sales mindset, always looking for the next business opportunity
  • Strong understanding of SaaS business models
  • Ability to work in the San Francisco office at least two days per week

Responsibilities

  • Identify, recruit, and onboard new Salesforce Channel Partners (or System Integrators) that align with strategic objectives and target markets
  • Develop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity
  • Educate partners on Aircall's products, services, value proposition, and sales processes
  • Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations
  • Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities
  • Conduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans
  • Develop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets
  • Provide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral
  • Collaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners
  • Track and report on partner performance metrics, including pipeline, closed deals, and revenue attribution
  • Accurately forecast partner sales and contribute to overall company revenue projections
  • Provide regular reports on partner performance, activities, and market insights to management
  • Contribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives
  • Work cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements
  • Stay informed about industry trends, competitive landscape, and best practices in channel management

Skills

Salesforce
Partner Recruitment
Channel Management
Partner Onboarding
Sales Pipeline
Revenue Growth
CRM Integrations
System Integrators

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters
2014Year Founded
$219.4MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Food Allowance
Snacks & Drinks
Medical Insurance
Competitive Salary
Flexible remote policy
Retirement Savings Plan
Outings & Events
Fitness Fund
Commuter Benefits
Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.
Economic downturns could reduce SMB spending on communication tools, impacting revenue.
Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.
The platform supports multilingual capabilities, enhancing global reach and customer service.
Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.
The rise of remote work increases the need for cloud-based communication tools like Aircall.
Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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